At Tennessee Grass Fed, we take pride in delivering the highest quality USDA-inspected meat and food products directly to your doorstep. Because our products are perishable and safety is our top priority, we maintain a strict return policy to protect all of our customers.
1. Perishable Food Safety Rules
Due to USDA food safety regulations and strict temperature-control requirements, we cannot accept physical returns of food products once they have left our custody.
Once a package is delivered into a consumer's possession, the cold chain is broken, and federal health guidelines prohibit us from accepting those items back into our facility or reselling them. We ask that you DO NOT return any food items back to us as it will be immediately discarded.
2. Our 100% Satisfaction Guarantee
While we cannot take the food back, we want you to have an excellent experience. If you are unhappy with your order for any of the following reasons, please contact us within 7 days of receiving your delivery for a refund or replacement:
Damaged Packaging: The vacuum seals or protective packaging were broken or torn during transit.
Quality Issues: The product does not meet your expectations for quality.
Incorrect Items: You received a different item, cut, or quantity than what you ordered.
